OUR EVENT SURVEYS

All GreenRace Survey Results

Braemar Hill 2018 Hong Kong

BRAEMAR HILL (06-01-2018)
GREEN SPONSORS: VITA COCO, LUCHO DILLITOS, LIFE SOLUTIONS, GONE RUNNING

GENERAL SUMMARY
Thanks to the hard work of all the volunteers and the GreenRace crew, the polls indicate another successful event! 9.08/10 average enjoyment, 9.48 would recommend, 9.38 will attend again. The lowest rating we received was 7.12 and it’s about our start/finish location, numerous runners expressed that they think it’s too small for that many people, and the crowd control could be improved. As always, we take ALL feedback very much to heart and we will continue striving to make GreenRace Events even more special for our loyal participants!

STRENGTHS

  • Our team, including our volunteers!
  • The crepes, coconut water and the course itself!
  • Overall level of communication
  • Energy/vibe/atmosphere, enthusiasm and positivity!

AREAS TO IMPROVE

  • Start/finish venue
  • Accessibility to the maps on the website
  • Crowd control

POINT-BY-POINT BREAKDOWN

How much did you enjoy our Braemar Hill GreenRace 2018?

  • Avg score: 9.08
  • Well done. Atmosphere, organisation and route were great
  • Very good considering the weather that day
  • Would love a medal over t shirt, even a small one with date.

What did you think of The Glasshouse Restaurant as the starting venue and the course running route?

  • Avg score: 7.12
  • The running route is a solid 10. Loved the combination of light trail, catchwater, technical trail and flat fast finish. The venue does get a bit cramped in the main area so it’ll be good to encourage people to spillover into the restaurant
  • I think the restaurant this year as start and finish point was treacherous as people were running up on the road and there were other pedestrians on the footpath during the race. I think last year’s start and finish in the alley was the safest choice because it didn’t involve road running and had fewer pedestrians in the alley.

How about overall course layout & markings?

  • Avg score: 8.88
  • The course was very well marked and thank you so much to all the helpers and volunteers standing in the cold and rain!
  • Sometimes the orange and pink ribbons were stuck together, so I almost didn’t notice the orange. Keep them separate for more clarity.
  • Lots of tags fallen on the path, hope you cleaned them all up. Loved the X on the wrong ways.

How would you rate the the quality and frequency of event information provided to you, pre race?

  • Avg score: 9.20
  • Maps, recce, guidelines.. you know how to get things well prep. Have been doing this race since 1st edition and I can see how much improves year after year
  • Some things are a bit harder to find / required to go through multiple links for some info, e.g. race map + vertical profile

And our website/registration process?

  • Avg score: 9.00
  • I believe the system has been updated since last year’s Immortals race and it has definitely improved.
  • Website was a little labyrinthine.

How satisfied were you with the overall communication + information provided by the GreenRace Team?

  • Avg score: 8.96
  • More detailed map image based on the Lands Department Survey and Mapping Office hiking trail map would have been good. Not everyone has a GPS watch.
  • Nothing to complain about

What did you think of the option to donate to worthy causes as opposed to receiving certain race pack items?

  • Avg score: 9.20
  • Good idea – Too many t-shirts these days
  • Great idea however it said i could opt out of the jute bag on the web form, but Gone Running had no idea about that when I picked it up.

How practical did you find our zero-waste timing system with biodegradable runners bib?

  • Avg score: 9.32
  • Fine – Good idea
  • A great example to other events and follow your steps

Which cause would you like to see your diverted racepack items donations support?

  • 1st choice: Crossroads Foundation 26.32%
  • 2nd choice: Food Angel 35.71%
  • 3rd choice: Foodlink Foundation 25%

Would you recommend GreenRace Events to your friends?

  • Avg score: 9.48
  • Already done
  • Certain friends would struggle with the topography but obviously there are various race types

How likely would you be to attend a future GreenRace event?

  • Avg score: 9.38

How did you feel about using The Glasshouse Restaurant water, filtered by Life Solutions for this event rather than using carboy?

  • Avg score: 8.26
  • It lost pressure at one point before race start; minor issue.
  • I didn’t see it… used my own

USING ONLY ONE WORD….

What was your favorite part of this event?

  • The Course!

What could we most improve on?

  • Crowd -control

Additional comments, suggestions, or areas for improvement:

  • The pricing is slightly expensive for a short race, but there are considerable value adds that are not received at other races.
  • Try to minimise paved roads in the course – too much road in the 15km

CONGRATULATIONS TO:
Kenneth Chan
YOU’VE WON A FREE SOLO ENTRY TO ANY OF OUR GREENRACE EVENTS!

 

Tigershead 2017 Hong Kong

TIGESRHEAD GREENRACE
GREEN TITLE SPONSOR: Alpinamente

GENERAL SUMMARY
Thanks to the hard work of all the volunteers and the GreenRace crew, the polls indicate another successful event! 9.37/10 average enjoyment, 9.53 would recommend, 9.55 will attend again. The lowest rating we received was 8.46 and it’s about our website/registration process, numerous runners expressed that they had difficulties finding the course map. As always, we take ALL feedback very much to heart and we will continue striving to make GreenRace Events even more special for our loyal participants!

STRENGTHS

  • Our team, including our volunteers!
  • Our green mission to sort and recycle all the waste from the race
  • Overall level of communication
  • Energy/vibe/atmosphere, enthusiasm and positivity!
  • Marking of the course!

AREAS TO IMPROVE

  • Registration process and website information
  • Timing of our pre race email
  • Number of checkpoints could be improved

POINT-BY-POINT BREAKDOWN

How much did you enjoy our Alpinamente GreenRace @Tigesrhead 2017?

  • Avg score: 9.37
  • So technical, so fun!
  • Could do with a quicker way with timing at cp/finish line, but otherwise great
  • Wished the run was longer, maybe 20km or 25km

What did you think of Mui Wo Siler Plaza as the starting venue and the course running route?

  • Avg score: 9.14
  • Great starting point!
  • Easy to find!

How about overall course layout & markings?

  • Avg score: 9.21
  • The route was well marked and well supported!
  • Excellent markings! Even when exhausted was able to follow. Confident that I would find my way!

How would you rate our pre-race emails?

  • Avg score: 8.74
  • Very clear
  • Overall is fine but I would have preferred if the course map and list of registered runners be made available online earlier.

And our website/registration process?

  • Avg score: 8.46
  • Easy and quick
  • The course map/start location on the website weren’t correct when registration opened but plenty of updates

How satisfied were you with the overall communication + information provided by the GreenRace Team?

  • Avg score: 9.08
  • Happy with the communication. The GreeRace team was very responsive and helpful
  • Good, wasn’t bombarded but the relevant info provided in a timely fashion

What did you think of the option to donate to worthy causes as opposed to receiving certain race pack items?

  • Avg score: 9.05
  • Very Green! Well Thought out!
  • Very good option, the less impact on the environment the better!

How Practical did you find our zero-waste timing band system?

  • Avg score: 9.14
  • It’s a brilliant idea
  • Great idea, can we just ditch the bib?

Which cause would you like to see your diverted racepack items donations support?

  • 1st choice: HK Cleanup 25%
  • 2nd choice: HK Cleanup 24%
  • 3rd choice: HK Cleanup 19%

Would you recommend GreenRace Events to your friends?

  • Avg score: 9.53
  • Definitely yes
  • I have already recommended GR to friends and strangers!

How likely would you attend a future GreenRace event?

  • Avg score: 9.55
  • Whenever I can when I’m not injured!
  • Still quite an expensive race. Though setup, thought to food and after race drinks are quite good!
  • Depends on the course map and dates

Using Only one word…

  • Favourite part of the event: DOWNHILLS
  • What Could we most improve on: Post-race transportation

Additional comments, suggestions, or areas for improvement:

  • Most frequent comment: Let us opt out of the jute bag too?

Lucky Draw Winner

CONGRATULATIONS TO: Garrett Surgeon
YOU’VE WON A FREE SOLO ENTRY TO ANY OF OUR GREENRACE EVENTS!

Forest 60 2017 Singapore

THE GREENRACE FOREST 60  2017 SURVEY RESULTS
GREEN TITLE SPONSOR:  Outdoor Venture – The North Face Official Apparel

GENERAL SUMMARY:
Thanks to the hard work of all the volunteers and the GreenRace crew, runners participation was a massive turnout for The GreenRace at 847 on race day!   7.33/10 average enjoyment, 7.72 would recommend, 7.3 will attend again. The only below 7 rating we received was about our overall course layout & markings, some runners thought indications at critical turns were not clear and the markings to indicate where each distance should go was not the most obvious. As always, we take ALL feedback very much to heart and we will continue striving to make GreenRace Events even more special for our loyal participants!

STRENGTHS:

  • The course we developed
  • Our green mission, and our reusable timing band system
  • The energy/vibe/atmosphere, enthusiasm and positivity at the event!

AREAS TO IMPROVE:

  • Registration process and website information
  • Course marking and junction indication
  • More food at the finish point

POINT-BY-POINT BREAKDOWN:

How much did you enjoy our 2017 GreenRace Forest60 Event?

  • Avg score: 7.33
  • The course was fun!
  • Direction markers could be improved

What did you think of the Bukit Timah venue and running route?

  • Avg score: 7.78
  • Many enjoyed the technicality and the challenge of the route
  • Some thought the loops could be done better to avoid bottlenecks

How about our overall course layout & markings?

  • Avg score: 5.45
  • Missing or uninformed marshal at major turns lead to unnecessary errors
  • Hope to see more precise markings and signage for each distance next time

How would you rate our pre-race emails?

  • Avg score: 7.91
  • Information was passed down efficiently and timely
  • Very informative!

And our website/registration process?

  • Avg score: 7.42
  • Registration was smooth and simple
  • Some found it hard to obtain information on the website sometimes

How satisfied were you with the overall communication + information provided by the GreenRace Team?

  • Avg score: 7.36
  • Pre-race briefing needs to be louder
  • Some found the notices for changes too late

What did you think of the option to donate to worthy causes as opposed to receiving certain race pack items?

  • Avg score: 8.29
  • It is better to give than to receive
  • What a great initiative

How practical did you find our zero-waste timing band system?

  • Avg score: 8.51
  • Perfectly practical, what a good way to ease the burden on the environment!
  • Please don’t use envelopes to return money

Which cause would you like to see your diverted racepack items donations support?

Would you recommend GreenRace Events to your friends?

  • Avg score: 7.72
  • This maximum capacity needs to remain as it is if I was to recommend
  • Numerous runners wish to run a different route next year

How Likely would you be to attend a future GreenRace event?

  • Avg Score: 7.30
  • If the 42k is not 2 of the 21k loops!
  • Maybe TGR can consider a different route!

Using only one word

  • What was your favourite part of this event: Route
  • What could we most improve on? Markings

Additional comments, suggestions, or areas for improvement:

  • Most frequent: markings and junction indications

Lucky Draw winner

CONGRATULATIONS TO:  Francois Cottet
YOU’VE WON A FREE SOLO ENTRY TO ANY OF OUR GREENRACE EVENTS!

Immortals 2017 Hong Kong

IMMORTALS 2017 GREENRACE SURVEY RESULTS
GREEN TITLE SPONSOR:  HOTEL ICON

GENERAL SUMMARY
Thanks to the hard work of all the volunteers and the GreenRace crew, the polls indicate another successful event! 8.74/10 average enjoyment, 9.19 would recommend, 9.42 will attend again. The only below 8 rating we received was about our website/registration process, numerous runners found the website not the easiest to navigate while a small number found the return bus ticket purchase link difficult to locate. As always, we take ALL feedback very much to heart and we will continue striving to make GreenRace Events even more special for our loyal participants!

STRENGTHS
–       Our team, including our volunteers!
–       Our green mission, and our partnership with LoopUnite! to sort recycling
–       Overall level of communication
–       Energy/vibe/atmosphere, enthusiasm and positivity!
–       Marking of the course!

AREAS TO IMPROVE
–       Registration process and website information
–       Timing of our pre race email
–       Number of checkpoints could be improved

POINT-BY-POINT BREAKDOWN

How much did you enjoy our 2017 GreenRace Immortals Event?

  • Avg score: 8.74
  • Post event transportation has a lot of room for improvement
  • Great course marking
  • Earlier start time?

What did you think of Kong Ha Au BBQ site as the starting venue and the course running route?

  • Avg score: 8.23
  • Good to have parking! (Although we do not encourage driving to our events)
  • Most are very satisfied with the space!

How about overall course layout & markings?

  • Avg score: 9.15
  • More water stops please
  • Very clear markings

How would you rate our pre-race emails?

  • Avg score: 8.89
  • They could have been sent out a little earlier
  • Very informative

And our website/registration process?

  • Avg score: 7.85
  • Website could be easier to navigate
  • Registration is easy!

How satisfied were you with the overall communication + information provided by the GreenRace Team?

  • Avg score: 8.75
  • Prompt reply and very friendly
  • Very detailed pre race emails

What did you think of the option to donate to worthy causes as opposed to receiving certain race pack items?

  • Avg score: 9.04
  • Excellent idea overall
  • The race shirt quality is great!

How Practical did you find our zero-waste timing band system?

  • Avg score: 9.14
  • Great idea to have this and love the deposit back system
  • Some find the band too loose and wonder if there can be an adjustable one

Which cause would you like to see your diverted racepack items donations support?

Would you recommend GreenRace Events to your friends?

  • Avg score: 9.19
  • Most definitely
  • The racepack has room for improvement

How likely would you attend a future GreenRace event?

  • Avg score: 9.42
  • Some travelled from Singapore to HK for this event!
  • Already registering!

Using Only one word…

  • Favourite part of the event: The Course
  • What Could we most improve on: Post-race transportation

 Additional comments, suggestions, or areas for improvement:

  • Most frequent comment: Post-race transportation

Lucky Draw winner

CONGRATULATIONS TO:  Ho Wing Yu
YOU’VE WON A FREE SOLO ENTRY TO ANY OF OUR GREENRACE EVENTS!

Braemar Hill 2017 Hong Kong

THE GREENRACE BRAEMAR HILL 2017  SURVEY RESULTS
GREEN TITLE SPONSOR:  Lucho Dillitos

GENERAL SUMMARY
Thanks to the hard work of all the volunteers and the GreenRace crew, the polls indicate a very successful event! 9.21/10 average enjoyment, 9.71/10 would recommend, 9.68 will attend again. The lowest was  8.76 about our website, numerous runners found the website not the easiest to navigate. As always, we take ALL feedback very much to heart and we will continue striving to make GreenRace Events even more special for our loyal participants!

STRENGTHS

  • Our team, including our volunteers!
  • Overall level of communication
  • Energy/vibe/atmosphere, enthusiasm and positivity!
  • Marking of the course!

AREAS TO IMPROVE

  • Website structure
  • Better up at following up on opt out donation
  • Better signage for the family group

POINT-BY-POINT BREAKDOWN

How much did you enjoy our GreenRace Braemar Hill 2017 Event?

  • Avg score: 9.21
  • The addition of the 3km was an easy location to add the kids in
  • It was a great family day out
  • The holes in the bib could be bigger to fit the racebelt

What did you think of the GrenRace Braemear Hill venue and the running route?

  • Avg score: 8.91
  • Great for kids
  • Could consider adding in Boa Vista instead of road downbeat from Mount Parker?

How would you rate our pre race emails?

  • Avg score: 8.94
  • Very well organised
  • Very informative with all you need to succeed before race day

How about our overall course layout & Markings?

  • Avg score: 9.15
  • Excellent. Well marked course.
  • Might be good to have better signage for the family group. We missed the first turn as we head up the stairs.

And our website/registration process?

  • Avg score: 8.76
  • Registered easily. No problems at all!
  • There seem to be too many websites: It seems GreenRace, GreenRace HK, Green Race Braemar Hill, and then there are several interlocking facebook groups. In this case, I think Action Asia has a much simpler user interface in an all-in-one website.

And the overall communication + information provided by the GreenRace Team?

  • Avg score: 8.97
  • All info issued in a timely manner
  • No complains at all, no!

What did you think of the option to donate to worthy causes as opposed to receiving certain race pack items?

  • Avg score: 8.71
  • I think this is fine so long as there is follow -up news (that is, accountability) about what HelpUsHepHK has been doing with the donation.
  • Awesome!

Which cause would you like to see your diverted racepack items donations support?

  • 33.36% Adopt an eroded /damaged section of HK Country Park Trail and support the restoration in collaboration with Anti Concretisation HK

How practical did you find our waste free reusable timing bands?

  • Avg score: 8.91
  • Bit fiddly to get it scanned and a long queue to return it at the end
  • Way to go. Other races could follow the same practice!

Would you recommend GreenRace Events to your friends?

  • Avg score: 9.71
  • Yes. Have done so already.
  • Definitely, and I have already!

How likely would you attend a future GreenRace event?

  • Avg score: 9.68
  • Will book future events.
  • I already registered for The Ultra GreenRace

Lucky Draw winner

CONGRATULATIONS TO:  Luke Rouse
YOU’VE WON A FREE SOLO ENTRY TO ANY OF OUR GREENRACE EVENTS!

Pottinger 2017 Hong Kong

GENERAL SUMMARY
Thanks to the hard work of all the volunteers and the GreenRace crew, the polls indicate another successful event! 9.16/10 average enjoyment, 9.49/10 would recommend, 9.40/10 will attend again. The lowest rating we received was 8.57/10 about our website/registration process, only a small amount of runners had minor difficulties looking for information they watned. As always, we take ALL feedback very much to heart and we will continue striving to make GreenRace Events even more special for our loyal participants!

STRENGTHS

  • Our team, including our volunteers!
  • The beers at the end of the race
  • Energy/vibe/atmosphere, enthusiasm and positivity!
  • The design of the course!

AREAS TO IMPROVE

  • Post-race timing band collection
  • Timing of our pre race email

POINT-BY-POINT BREAKDOWN

How much did you enjoy our GreenRace Pottinger 2017 Event?

  • Avg score: 9.16
  • Well organised and racers are considerate & polite
  • Very well-prepared race, very clear signs in each junction
  • I can’t say I “enjoyed” the long uphill finish, but the superb refreshments have almost obliterated that memory!

What did you think of the Pottinger venue and running route?

  • Avg score: 8.73
  • Good! A  good mixture of concrete and trail.
  • Flat and fast. I’m not a big fan of bush whacking but on the whole, liked the course.

How would you rate our pre race emails?

  • Avg score: 8.78
  • Maybe send it a little earlier for us coming from overseas
  • Sufficient and accurate
  • The new standard for pre-race emails!

How about our overall course layout & markings?

  • Avg score: 9.28
  • Excellent, no complaints.
  • One of the best I have done till now. Many volunteers on the course indicating the way with a smile!

And our website/registration process?

  • Avg score: 8.57
  • We were late so awesome team for prompt registration
  • User friendly enough, the most important is environmentally friendly

How satisfied were you with the overall communication + information provided by the GreenRace Team?

  • Avg score: 8.96
  • If possible would be nice to receive email with race results
  • Very professional

What did you think of the option to donate to worthy HelpUsHelpHK causes as opposed to receiving certain race pack items? HUHHK more info.

  • Avg score: 9.05
  • A very good idea of donating
  • Very good inititative!

Which cause would you like to see your diverted racepack items donations support?

  • 41.51% Help fund a HK Student GreenCommunity project that helps make HK an even greener place to live!

How practical did you find our waste-free reusable timing bands?

  • Avg socre: 9.35
  • I think the option to keep your timing bandmaster for the next green race would be cool!
  • $50 refund is amazing!

Would you recommend GreenRace Events to your friends?

  • Avg score: 9.49
  • More people should join to create even more awareness for a Green HK
  • And have done

How likely would you attend a future GreenRace event?

  • Avg score: 9.40
  • I have enrolled as a volunteer in your next event!
  • Looking forward to attending or being a volunteer in the near future!

Using Only one word…

  • Favourite part of the event: The Course
  • What Could we most improve on: Nothing

Additional comments, suggestions, or areas for improvement:

  • Most frequent comment: The Volunteers were amazing

Lucky Draw winner

CONGRATULATIONS TO:  Louis Wong
YOU’VE WON A FREE SOLO ENTRY TO ANY OF OUR GREENRACE EVENTS!